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Faq
SmartDoorLockSupply Door and Smart Lock Customization and Purchase FAQ
Frequently Asked Questions About Category Customization
We offer custom sizing, pattern engraving, lock hardware, and color options for doors across multiple scenarios, including villa doors, residential doors, interior doors, hotel/guesthouse doors, and office doors. Materials encompass solid wood, aluminum alloy, copper, stainless steel, and PT doors, catering to diverse needs for villas, homes, offices, hotels, and workplaces.
Provide the door opening dimensions: width × height × thickness (in mm). Allow a 5-10mm installation allowance. Specify the door swing direction (left/right, inward/outward, single/double swing) to prevent installation issues caused by dimensional inaccuracies.
Supports color customization with options from our color chart or by matching your sample. For style customization, we offer tailored panel patterns, glass styles (clear/frosted/rainbow), and handle designs to meet personalized needs.
Standard material custom doors have a production cycle of 15-20 business days. Custom orders involving special materials (such as premium solid wood) or complex craftsmanship require 25-30 business days. Specific timelines are subject to the order confirmation.
Cross-border orders include door panels and accessories (hinges, handles, etc.) by default, but do not include on-site installation services. For installation guidance, please contact your sales manager to obtain detailed installation videos and manuals.
订单确认后48小时内可修改或取消。超过此期限后，由于生产已开始，将收取50%的定制费。如果门板已生产完毕，目前不支持取消订单。
Questions Regarding Smart Lock Customization
Please note: Currently, our smart locks only support custom packaging and logo customization. The lock body itself does not offer customization options for functionality, dimensions, or color. All units are standardized mass-produced products compatible with most standard door types.
Custom packaging can feature printed logos, brand names, contact information, product selling points, and other details. Packaging materials (paper boxes/color boxes/lid-and-base boxes) and dimensions can be adjusted according to order requirements. The minimum order quantity is 100 sets.
Please provide vector logo files (AI/CDR format), layout requirements for printed content, and color standards (PANTONE color codes). We will provide three design drafts for your confirmation. Once confirmed, production will commence.
After design confirmation, the packaging production cycle is 7-10 business days, synchronized with the smart lock product production cycle, without adding to the overall shipping time.
Standard smart locks support fingerprint unlocking, passcode unlocking, card swipe unlocking, key unlocking, and remote unlocking via mobile app. Select models feature additional capabilities such as facial recognition, temporary passcodes, and anti-pry alarms. Detailed product specifications can be viewed on the smartdoorlocksupply dedicated website, or contact our sales manager for confirmation.
Purchase and Contact Information for Door Locks
Visit https://smartdoorlocksupply.com, select the corresponding door hardware or smart lock product, and fill out your requirements on the contact page. Our sales manager will reach out to you. Alternatively, add our WhatsApp at +852 51908010. We support bulk purchasing orders. For bulk orders and custom orders, contact our sales manager to obtain a dedicated quote.
You can contact us through the following 3 methods. We will respond within 2 hours on weekdays from 9:00 AM to 6:00 PM, and on the next business day for non-business hours:
1. Website Inquiry: Visit https://smartdoorlocksupply.com, click “Online Sales Manager” at the bottom right corner, and send your inquiry directly;
2. Email Inquiry: Send an email to 发送邮件至support@smartdoorlocksupply.com, specifying the product model, your requirements, and contact information;
3. WhatsApp Inquiry: Add our sales WhatsApp number +852 51908010 and send your inquiry.
Bulk purchase discounts available. For orders of 100+ smart locks or 50+ custom doors, contact your sales manager to request tiered pricing. Larger orders qualify for greater discounts and priority production and shipping.
After your order ships, the system will automatically send the tracking number to your registered email and mobile phone. You may also contact your sales manager for assistance with tracking.
Within 7 days of receiving the product, if you discover any quality issues (excluding damage caused by human error), please contact your sales manager. You will need to provide photos or videos of the product along with your order number. After verification, the sales manager will confirm the compensation plan with you.
Sample requests are accepted. A sample fee and shipping cost apply per sample. The sample fee will be fully credited toward subsequent bulk purchase orders. Contact your sales manager to specify the required sample model, confirm the sample fee, and arrange shipping time.
Other Frequently Asked Questions
Cross-border orders support international couriers such as DHL, FedEx, and UPS, with shipping by sea or air available upon request. Logistics fees are calculated based on the delivery address and order weight.
We accept PayPal, credit cards (Visa/MasterCard), and T/T wire transfers. For bulk orders, installment payments may be arranged upon negotiation. Please contact our sales manager for specific payment details.
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