- Schedule. Monday through Sunday, 9:00 AM - 18.00 PM
Quality Commitment
【Worry-free experience · Quality commitment】—Service guarantee
Ten-year warranty, lifetime service – Buy with confidence, use with peace of mind.
When choosing home furnishing products, service reliability is often more important than price. We promise to provide services far exceeding industry standards, from installation to after-sales service, creating a worry-free experience for you and making every door opening a trustworthy ritual. Here are our core service guarantees:
Free installation, professional team for rapid deployment.
No matter where you are, we offer free nationwide on-site installation service. Our professional engineers will proactively visit your home to measure your door opening dimensions, accurately remove the old door, and complete the installation and testing of the new door. The entire process takes an average of only 2 hours. We strictly adhere to standardized procedures during installation to ensure a perfect fit between the door and the wall/floor. After completion, we clean up any debris on-site, allowing you to immediately enjoy a refreshed home environment.
Extended warranty policy, covering the entire product lifecycle.
- We dare to promise an industry-leading warranty period because we have sufficient confidence in our quality:
5-year warranty on smart lock electronic components, including the motherboard, motor, fingerprint recognition module, and other core components;
- 10-year warranty on door structure:
Free repair or replacement within 10 years for issues such as door deformation, loose hinges, and lock mechanical failures, completely eliminating long-term concerns.
- Compared to most brands on the market that only offer 1-2 years of warranty for key components, our coverage is broader and the period is longer, truly achieving “one choice, long-term protection.”24/7 response, with priority given to emergencies.Anytime, any problem, just one phone call or one-click repair via our app, and our customer service team will respond immediately:
Instant communication: Dedicated customer service channel answers instantly, quickly identifying the type of problem;
On-site appointment within 1 hour: Engineers contact users within 1 hour of receiving the instruction to arrange an on-site time (this can be shortened to within 30 minutes in emergencies);
- We deeply understand that trust stems from transparency and responsibility:
ISO9001 Quality Management System Certification: From raw material selection to production processes, the entire process strictly adheres to international quality management standards, ensuring the consistent quality of every door;
Product Quality Insurance: If personal injury or property damage is caused by manufacturing defects, the insurance company will provide full compensation, and unconditional returns and exchanges are available for quality issues.
Why choose our service?
Because we offer more than just a door; we offer a long-term commitment to responsibility. From the very first screw to the next ten years of maintenance, our professional team will be there for you. Whether it’s a minor question about daily use or an emergency response, you’ll enjoy an efficient, transparent, and caring service experience. Choosing us means choosing peace of mind—ensuring your home’s safety stands the test of time.
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